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STREAM A — Staff Management & Team Development
Effective Communication & Professional Boundaries
This micro-course offers how to builds safe, ethical communication and boundary‑setting skills for frontline workers.
Supervision & Coaching for Team Leaders
This micro-course offers a practical tools for leading, mentoring, and supporting staff in disability settings.
Conflict Resolution and Team Dynamics
This micro-course equips intermediate workplace professionals with practical skills to resolve workplace conflict and promote psychologically safe teams.
Performance Management and Feedback Conversations
This micro-course offers workplace leaders practical tools for effectively managing performance, providing constructive feedback, and addressing underperformance in a way that is fair and psychologically safe.
Ethical Workforce Planning and Rostering Management
This micro‑course provides practical tools for planning staffing needs, creating fair and transparent rosters, and managing workloads in a way that protects worker wellbeing and participant safety.
STREAM B — NDIS Quality, Safety & Rights
Behind every service we provide is a dedicated team of professionals, each bringing their unique expertise and enthusiasm to our business.
NDIS Quality and Safety: Foundations of the NDIS Code of Conduct
This micro-course provides NDIS workers with a foundational understanding of the NDIS Code of Conduct and their obligations concerning quality and safety.
Recognising and Responding to Abuse in Disability Support
This micro-course equips disability support workers with essential knowledge to identify and respond to signs of abuse, neglect, and exploitation.
Human Rights in Disability Support
This micro-course provides disability support workers with an understanding of human rights principles that are essential for delivering safe, ethical, and respectful support.
Supported Decision-Making and Dignity of Risk in Disability Support
This micro-course is designed for disability support workers, focusing on enabling participant autonomy while ensuring safety.
Quality and Safety in Daily Support Practices
This micro-course is designed for frontline support workers, focusing on the integration of quality and safety into daily practices.
STREAM C — Safeguarding & Risk
Incident Management in Disability Support
This micro-course equips intermediate disability support workers with essential skills in incident management and reporting.
Risk Identification and Early Warning Signs
This micro-course empowers frontline workers, team leaders, and support professionals with the essential skills to identify early behavioural, environmental, and health-related risks.
STREAM D — Behaviour, Communication & Participant Interaction
