STREAM A
Staff Management & Team Development
Effective Communication & Professional Boundaries
This micro-course offers how to builds safe, ethical communication and boundary‑setting skills for frontline workers.
Supervision & Coaching for Team Leaders
This micro-course offers a practical tools for leading, mentoring, and supporting staff in disability settings.
Conflict Resolution and Team Dynamics
This micro-course equips intermediate workplace professionals with practical skills to resolve workplace conflict and promote psychologically safe teams.
Performance Management and Feedback Conversations
This micro-course offers workplace leaders practical tools for effectively managing performance, providing constructive feedback, and addressing underperformance in a way that is fair and psychologically safe.
Ethical Workforce Planning and Rostering Management
This micro‑course provides practical tools for planning staffing needs, creating fair and transparent rosters, and managing workloads in a way that protects worker wellbeing and participant safety.
STREAM B
NDIS Quality, Safety & Rights
NDIS Quality and Safety: Foundations of the NDIS Code of Conduct
This micro-course provides NDIS workers with a foundational understanding of the NDIS Code of Conduct and their obligations concerning quality and safety.
Recognising and Responding to Abuse in Disability Support
This micro-course equips disability support workers with essential knowledge to identify and respond to signs of abuse, neglect, and exploitation.
Human Rights in Disability Support
This micro-course provides disability support workers with an understanding of human rights principles that are essential for delivering safe, ethical, and respectful support.
Supported Decision-Making and Dignity of Risk in Disability Support
This micro-course is designed for disability support workers, focusing on enabling participant autonomy while ensuring safety.
Quality and Safety in Daily Support Practices
This micro-course is designed for frontline support workers, focusing on the integration of quality and safety into daily practices.
STREAM C
Safeguarding & Risk
Incident Management in Disability Support
This micro-course equips intermediate disability support workers with essential skills in incident management and reporting.
Risk Identification and Early Warning Signs
This micro-course empowers frontline workers, team leaders, and support professionals with the essential skills to identify early behavioural, environmental, and health-related risks.
Understanding Restrictive Practices: Awareness for Frontline Workers
This micro‑course provides frontline workers and team leaders with a clear, practical understanding of what restrictive practices is, this micro course is non‑clinical, educational, and does not teach behaviour support planning, clinical assessment, or restrictive practice authorisation.
Balancing Duty of Care and Dignity of Risk in Care Settings
This micro-course provides intermediate-level support workers with the knowledge and practical strategies needed to balance the dual responsibilities of Duty of Care and Dignity of Risk in everyday practice.
Safeguarding Leadership for Team Leaders
This micro-course equips intermediate team leaders with the essential skills and knowledge to cultivate a culture of safety, rights, and accountability within their teams.
Safeguarding Children & Vulnerable Adults: Awareness, Prevention & Safe Response
his course equips care, education, disability support, and community services staff with vital knowledge and skills in safeguarding children and vulnerable adults.
Through interactive learning, participants will understand safeguarding principles, recognise vulnerability and risk factors, identify indicators of abuse and neglect, and apply trauma-aware response techniques.
Emphasis on real-world scenarios prepares learners to effectively respond to safeguarding concerns in various settings, ensuring the safety and well-being of those they support.
STREAM D
Behaviour, Communication & Participant Interaction
Positive Behaviour Support Fundamentals for Frontline Workers
This micro-course introduces frontline workers and team leaders to the core principles of Positive Behaviour Support (PBS) in an everyday practice context. This course does not teach behaviour support planning, assessment, or clinical intervention. It focuses on practical, rights‑aligned support strategies.
Communication Strategies for Complex Needs
This micro-course provides essential knowledge and practical strategies for disability support workers in recognising and supporting individuals with complex communication needs.
Trauma-Aware
De-Escalation and Emotional Regulation Techniques
This micro-course equips intermediate-level support workers in trauma-aware environments with essential skills for recognising and managing emotional escalation.
Supporting Individuals with Psychosocial Disabilities: A Strengths-Based Approach
his micro-course equips intermediate support workers with practical knowledge and strategies to support individuals living with psychosocial disabilities.
Cultural Safety and Inclusive Practice.
This micro-course on Cultural Safety and Inclusive Practice equips intermediate community and disability support workers with essential strategies to foster safe and inclusive environments for Aboriginal, Torres Strait Islander, CALD, LGBTQIA+, and diverse communities.
STREAM E
Practice Quality & Service Delivery
Goal-Focused Support Delivery in Disability and Community Services
This micro-course equips intermediate disability and community support workers with essential skills to link daily support activities to participant goals effectively.
Essentials of Documentation and Record Keeping in Community Care
This course is designed for intermediate care workers in disability, community, and aged-care settings, focusing on the importance of quality documentation and record keeping.
Privacy, Confidentiality and Information Handling for Support Workers
This micro-course is designed for intermediate support workers managing sensitive participant information.
Professional Conduct and Ethical Decision Making
This micro-course is designed for intermediate support workers in non-clinical settings, addressing the complexities of ethical dilemmas and professional integrity.
Service Delivery Excellence for Support Workers
This micro-course equips intermediate support workers with essential skills in delivering high-quality, participant-centred service.
Stream F
Non‑Clinical Care
Legal Responsibilities in Disability Support: Understanding Abuse, Neglect, and Mandatory Reporting
STREAM G
Cultural Safety & Inclusive Practice
Cultural Awareness Foundations
Working Respectfully with Aboriginal & Torres Strait Islander Peoples
Understanding culture, Country, identity, and respectful engagement.
LGBTQIA+
Inclusion & Gender Safety for Support Workers
Supporting transgender, non‑binary, and gender‑diverse participants with dignity.
Working with CALD Communities
Cultural Humility & Communication
Supporting people from culturally and linguistically diverse backgrounds.
Intersectionality in Support Work
Understanding Overlapping Identities
How culture, gender, disability, and lived experience interact.
Everyday Inclusive Communication
for Frontline Support Workers
Practical, respectful communication across cultures, identities, and communities.